Technical communication a reader-centered approach

Synopsis

Features
Students are provided with easy-to-remember "guidelines" in every chapter, helping them to become more confident and resourceful writers.
Icons highlight the writing process in Parts I through V. Each icon displays with writing process step covered: defining objectives, planning, drafting, evaluating, or revising.
Part VIII: Superstructures offers students three comprehensive chapters with thorough coverage of the topic.
Chapter 17, "Creating and Delivering Oral Presentations, " provides the student with practical information on creating and delivering oral presentations.
Chapter 18, "Creating Communications with a Team, " offers the student tips on handling special challenges that collaborative projects can present.
Four Reference Guides provide in-depth coverage of Research Methods, Patterns for Organizing, Creating Visual Aids, and Communicating Electronically.
"Focus on Ethics" boxes ask the student to act in accordance with their own values when writing technical documents.
Exercises, including those that use the Internet for research, appear at the end of each chapter helping students practice newly covered material.
Appendix C, "Projects and Cases, " contains twelve projects and six additional cases, providing more activities for students to work with in addition to the end-of-chapter cases.
Appendix A, "Formats for Letters, Memos and Books, " provides the student with solid examples and additional instruction.